FAQ
How do I rent a camera?
Browse our available cameras, pick your rental dates, and complete your booking online. Once your booking is confirmed and your deposit is received, you’ll get a confirmation email with all pickup details.
How far in advance should I book?
We recommend booking at least 24–48 hours in advance to guarantee availability. Last-minute bookings may be possible depending on current inventory — feel free to reach out and we’ll do our best.
Can I extend my rental period?
Yes, extensions are possible if the camera isn’t booked by another customer. Contact us at least 12 hours before your scheduled return time and we’ll confirm availability and send you a new payment link for the extra days.
What are your rental rates?
We offer daily and weekly rental rates. Weekly rentals offer a discounted rate compared to booking day-by-day. Full pricing is listed on each product page. All rates are in CAD and include standard accessories.
Why do I need to verify my identity?
Because we operate without a physical storefront, ID verification is how we confirm you are who you say you are and protect both you and us. It’s a one-time process per account — quick, secure, and fully online.
Is a deposit required?
Yes. A refundable security deposit is required for every rental. The deposit amount varies by camera model. The deposit is charged at time of booking and refunded after the camera is returned and inspected.
When do I get my deposit back?
Once we’ve inspected the returned camera and confirmed it’s in good condition, your deposit will be refunded within 3–5 business days. You’ll receive a confirmation email when the refund is initiated.
What payment methods do you accept?
We accept all major credit and debit cards via our secure online payment system. Cash payments are not accepted for online bookings. If you have a special arrangement, contact us before booking.
What happens if I return the camera late?
Late returns may be charged at the daily rate for each additional day, and could impact another customer’s booking. If you know you’ll be late, contact us as early as possible — we’d rather sort it out together than charge you automatically.
What's included with the camera rental?
Every rental includes the camera body, a charged battery, a USB charging cable, and a basic mount set. Specific accessories included are listed on each product page. Additional accessories (extra batteries, mounts, waterproof housing) may be available as add-ons.
Is a memory card included?
Memory cards are included by default to protect your privacy — we never want to accidentally hold onto your footage. We recommend bringing a MicroSD card (Class 10 / UHS-I or faster). Cards are also available to add on at checkout.
What if the camera isn't working properly?
Contact us immediately. We’ll troubleshoot with you over message or phone, and if the issue is equipment-related (not user error), we’ll work to get you a replacement or offer a full or partial refund. We test all equipment before every rental, but tech isn’t perfect — we’ve got your back.
What happens if I damage the camera?
Accidental damage happens — we get it. Minor wear and normal use won’t affect your deposit. For significant damage, the cost of repair or replacement may be deducted from your deposit, and if the damage exceeds the deposit amount, we’ll reach out to discuss next steps. You’ll always receive an itemized breakdown.
Am I responsible for theft or loss?
Yes. The renter is responsible for the equipment from the moment it’s retrieved until it’s securely returned. We strongly recommend treating the camera as you would your own property. If the camera is lost or stolen during your rental, please contact us immediately.
Do you offer any damage protection?
We’re currently working on an optional damage waiver add-on. For now, we recommend checking whether your home or tenant insurance covers rented electronics — many do. Check your policy before your rental.
Still have questions?
We’re a small team and we actually reply. Reach out and we’ll get back to you fast.